Returns & Exchanges

At Framebridge, we take pride in the quality of our custom craftsmanship and want you to love your framed memories. If you are not 100% satisfied with your order, please reach out to our team within 30 days of delivery and we will work with you to make it right.

1

Contact Support

Email our support team with your order number and a photo of your product to initiate a resolution or return request.

2

Receive Authorization

Once your request is reviewed, we will provide a prepaid shipping label or instructions for a replacement frame.

3

Package Your Frame

Carefully pack your item in its original custom packaging to ensure it remains protected during the transit back to our studio.

4

Refund or Remake

After receiving your item, we will either process a full refund to your original payment method or begin crafting your replacement immediately.

📅

30-Day Window

Return within 30 days of delivery

📦

Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing